Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you'll find answers to some of the most commonly asked questions about our store, products, and services. If you can't find what you're looking for, feel free to contact us directly.
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Orders and Shipping
1) How can I place an order?
Placing an order is simple.
- Browse our products and add your favourite items to the cart.
- Click on the cart icon and proceed to checkout.
- Enter your details and choose a payment method and confirm your order.
2) How long does shipping take?
Shipping times vary depending on your location and shipping method:
- Standard Shipping: 10-15 business days
- Express Shipping: 2-5 business days
You'll receive a tracking number once your order has been shipped.
3) Do you ship internationally?
Yes, we offer shipping worldwide. Shipping fees and delivery times may vary by country. Please check our Shipping Policy for more details.
4) Can I change or cancel my order after placing it?
If your order hasn't been processed yet, you can request changes or cancellations. Contact us at bedigoods@gmail.com.
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Returns and Refunds
1) What is your return policy?
We accept returns within 15 days of delivery for unused and undamaged items in their original packaging. For detailed instructions, visit our Refund Policy.
2) How do I initiate a return?
To start a return, email us at bedigoods@gmail.com with your order number and reason for return.
3) When will I receive my refund?
Refunds are processed within 3-5 business days after we receive and inspect your returned item.
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Payments
1) What payment methods do you accept?
We accept all major credit cards like Mastercard and Visa, PayPal, Apple Pay, Google Pay, and Shopify Payments.
2) Is my payment information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
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Products and Availability
1) What if an item is out of stock?
If an item is sold out, you can sign up for restock notifications on the product page.
2) Do you offer gift cards?
Yes, digital gift cards are available in various denominations.
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Account and Support
1) Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your details for future purchases.
2) How can I contact customer support?
You can reach us via:
Email: bedigoods@gmail.com
Phone: (647) 544-7172
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Still have questions? Visit our Contact Us page or email us directly-we're happy to help!